Sales and returns policy

GENERAL CONDITIONS

The present general conditions regulate the purchase of the products offered through the web dolorsrobainterior.com, owned by DOLOROS COLLDEFONS SOLER, with CIF 77610920L, with address at Carrer Doctor Fleming 40, Baix, 08490, Tordera, Barcelona; Email catdolors@gmail.com; from now on "THE COMPANY".

In this document we will refer to "THE USER", which is the natural person who acquires the product offered through the web, and "THE COMPANY", which is us.

The products are purchased directly from THE COMPANY who acts as a direct seller, therefore the contract for the sale of the products is made between THE USER and THE COMPANY.

The USER must read and accept these General Conditions and the information on the products they wish to purchase before proceeding with their purchase. This acceptance will be made expressly by clicking on the "I have read and accept the General Conditions" box that will appear during the purchase process. By doing so, the USER confirms that he is of legal age and has the legal capacity to purchase the products offered by THE COMPANY.

At the moment of formalizing the purchase, it will be understood as perfected in full and from this moment the prices and conditions will have a contractual nature, so they can only be modified by the express agreement of the contracting parties.

The electronic document in which the contract is formalized will be archived by THE COMPANY for one year, and the USER will be able to obtain a copy during this period.

OBLIGATIONS OF THE USER

The USER undertakes for all purposes to use the website and, where appropriate, to purchase the products offered by THE COMPANY in accordance with the law and what is established in these General Conditions.

THE COMPANY reserves the right to delete from the website any comment or opinion of USERS that is contrary to the law in force, especially in cases that violate the rights and fundamental freedoms of people.

PURCHASE PROCEDURE AND PAYMENT FOR PRODUCTS

The USER will select on the website the products he wishes to purchase and the quantity or number of units. The prices indicated on the screen are in euros and are current, except for typographical errors, with an indication of whether or not applicable taxes are included.

The USER must fill in the form with their data in order to process the order, and must click on the "Continue" section to proceed with the purchase of the products and must expressly accept these General Conditions. On the next page, the USER will be shown a summary of the products he wants to purchase, the price, the applicable taxes, shipping costs and the expected delivery time, allowing the USER to make the changes he deems appropriate before clicking on the "Pay" section. Once he accesses the "Pay" section, the USER must enter the credit card details with which he will make the payment or the details of his Paypal account, and accept the payment.

The COMPANY will send to the USER's email an email justifying the receipt and confirmation of the purchase made, within 24 hours of receipt of the formalization of the order. The contract will not be considered perfected until receipt by THE COMPANY of the payment of the price of the products.

If the USER wants an invoice, he can obtain it by requesting it by email from THE COMPANY.

The USER shall be responsible for the veracity of the personal data provided to THE COMPANY, and in particular shall be responsible for ensuring that the credit or debit cards he uses are his property and that they have sufficient funds to cover the cost of the products he wishes to purchase. THE COMPANY reserves the right to cancel the sale in the event of non-payment, chargeback, denied card or false data, or in the event that it cannot verify the card data. Likewise, the USER must notify THE COMPANY via email of any improper or fraudulent charges to the card used for purchases on the web as soon as he becomes aware of them.

RIGHT OF WITHDRAWAL

In accordance with articles 102 et seq. of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, THE USER who has the status of consumer or user in accordance with the definition established in article 3 of the Royal Legislative Decree, may withdraw from the purchase made for any reason, within a period of 14 calendar days from receipt of the product. However, as established in the following section called "EXCEPTIONS TO THE RIGHT OF WITHDRAWAL", this right does not apply to the goods and services specified in the aforementioned section.

To exercise the right of withdrawal, the USER must notify his decision to withdraw from the contract through an unequivocal statement that he can send by post or email, to the addresses listed at the beginning of these general conditions. If you wish, you can now use the following form:

Withdrawal form

(You only have to fill in and send this form if you want to withdraw from the contract)

• To the attention of Dolors Colledefons Soler, Carrer Doctor Fleming 40, Baix, 08490, Tordera, Barcelona; email catdolors@gmail.com
• I hereby inform you that I withdraw from my contract of sale of the following property: __________________________________________________________
• Order placed on: ____________________
• Name and surname: __________________________________________________________________________
• Address: _________________________________________________________________________________
• Signature (only if this form is submitted on paper)
• Data: _____________________

The COMPANY only accepts returns that meet the following conditions:

• The product must be in the original packaging and labeling.
• The shipment must be made in the same box in which the order was received. If it cannot be done with the original box, THE USER must return it in a box that guarantees the protection of the contents so that it arrives at THE COMPANY in good condition, otherwise THE COMPANY reserves the right to refuse the return.
• A copy of the invoice/delivery note must be included in the package, indicating the returned products.

The product must be returned to THE COMPANY at its address stated at the beginning of these general conditions. The transport costs incurred by the return will be borne by the USER, who can freely choose the company he prefers for the transport of the item and, if he wishes, he can calculate the said cost here:

• https://www.correos.es/es/es/particulares
• https://www.seur.com/es/particulares/tarifas/tarifas-nacional/
• https://www.mrw.es/empresa_mensajeria_urgente/MRW_formulario_contacto.asp?tema=Tarifa
• https://www.cttexpress.com/haz-tu-envio/

Once the product has been received and verified that it is in perfect condition, the refund of the amount will be processed, which will be carried out within a maximum period of 14 calendar days from the date that the USER communicated the intention to withdraw and through the same payment method that the USER chose at the time of placing the order. Until it has received the returned items THE COMPANY may withhold the refund.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

As established by Art. 103 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, the right of withdrawal will not be applicable to contracts that refer to:

1. The provision of services, once the service has been fully executed, when the execution has begun, with prior express consent of the consumer and user and with the recognition on their part that they are aware that, once the contract has been fully executed by the employer, they will have lost their right of withdrawal.
2. The supply of goods or the provision of services where the price depends on fluctuations in the financial market that the employer cannot control and that may occur during the withdrawal period.
3. The supply of goods made according to the specifications of the consumer and user or clearly personalized.
4. The supply of goods that can deteriorate or expire quickly.
5. The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
6. The supply of goods that, after their delivery and taking into account their nature, have been indissociably mixed with other goods.
7. The supply of alcoholic beverages whose price has been agreed at the time of concluding the sales contract and which cannot be delivered before 30 days, and the real value depends on market fluctuations that the employer cannot control.
8. Contracts in which the consumer and user have specifically requested the employer to visit them to carry out urgent repair or maintenance operations; if, in this visit, the entrepreneur provides additional services to those specifically requested by the consumer or supplies goods other than the spare parts necessarily used to carry out the maintenance or repair operations, the right of withdrawal must be applied to these additional services or goods.
9. The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
10. The supply of daily newspapers, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.
11. Contracts concluded through public auctions.
12. The provision of accommodation services for purposes other than housing, transport of goods, vehicle rental, food or services related to leisure activities, if the contracts provide for a specific date or period of execution.
13. The supply of digital content that is not provided in a physical medium when execution has begun with the prior express consent of the consumer and user with the knowledge on their part that they consequently lose their right of withdrawal.

RETURNS

• For damage caused in transport or error in shipment: If at the time of delivery it is clearly and visibly apparent, without the need to manipulate the shipping packaging or the product itself, that a product has defects caused by damage in transport or an error in the goods received is apparent, in the same way, the USER must notify the COMPANY, at the email address listed at the beginning of these conditions general, within 48 hours of receiving the order, to be able to request the return of the product or products affected and the replacement with a new one or the reimbursement of the price paid for it.
• For defective products: In the event that, once the package has been opened, the USER verifies that a product is defective, he must notify THE COMPANY at his email address, and proceed with its return within 15 calendar days from the moment he receives it. In this case, when the return is justified, THE COMPANY will reimburse the value of the product and the shipping costs, in addition to the direct costs of the return, within thirty (30) days of receipt by THE COMPANY of the product that is the reason for the return.

All this without prejudice to the provisions of the current mandatory regulations on consumer protection.

GUARANTEE

The COMPANY will be responsible for any lack of conformity that manifests itself within two years of delivery. In the event that the product is purchased second-hand, this term will be one year.

The USER must inform THE COMPANY of the lack of conformity within two months of becoming aware of it. The warranty does not cover damage caused by improper use or normal wear and tear of the products.

INFORMATION ON DISPUTE RESOLUTION

Online litigation resolution in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission facilitates an online dispute resolution platform, which is available at the following link: https://www.boe.es/buscar/doc.php?id=DOUE-L-2013-81182

The COMPANY reserves the right to make changes at any time to our website, as well as to these General Conditions. The changes of essential elements will not affect the contracts already stipulated, unless the user has expressly accepted the modified conditions